Terms & Conditions
The following Terms and Conditions govern the access to and use of www.knobbly.com.au and the purchase of any products from the knobbly. online store.
knobbly. asks all customers to read the following carefully before making a purchase. Once you have engaged with our service, you will be bound by the entire contents of our Terms and Conditions, at all times.
Any reference to ‘us’, ‘our’ or ‘we’ refers, without exception, to knobbly. Any reference to ‘you’ or ‘your’ refers to our customers.
knobbly. creates fun (and functional!) wall hooks for your home. We have a diverse range of shapes and colours to suit every taste and style.
We reserve the right to make alterations to our service, inclusive of- our products, website, shipping methods and cost, product prices or otherwise, without notice or consequence.
We also reserve the right to refuse service to any person, at any time, for whatever reason we deem fit.
ORDERS AND PAYMENT
Orders can be made directly through our website, or in the case of wholesale orders- through our online portal. Once you have selected your items in our online store, you can complete the checkout process. At this time, you will be asked to enter your delivery destination, which will allow us to calculate your shipping charges based on location and size of order. This will then be added to your total order.
You will also need to input several personal details, in order to be eligible to checkout. Inability to provide us with one or more of these details may affect your checkout success. Please ensure all details are correct and accurate to the best of your knowledge and do not hesitate to contact us if you feel you have made an error.
If you have a discount or promotional code, please enter it before moving on to payment. More information on this can be found in the “Promotion” section of our Terms and Conditions.
You will receive an e-mail from us to confirm that your order has been received and payment cleared. We will then begin processing your order and it won’t be long until your items are in your hands. If you wish to receive a tracking order for your shipment, please let us know.
As everything at knobbly. is made to order, with care and love, we are unable to accept cancellations on your order once we have commenced the manufacture of your product.
If you do need to cancel or change your order, please contact us as soon as possible, however we reserve the right to refuse cancellations, at our sole discretion.
We ship all domestic Australian orders at a flat rate of $9.95. knobbly. uses either Australia Post or private courier, which are both available with tracking. Your tracking number can be provided to you upon request.
All hooks are made to order, with a turnaround time of approximately 10 business days (although it is usually faster). We ask that customers allow up to 10 business days for your order to reach you once shipped. This may vary if you are in a regional domestic area or if you are an international customer. Sorry, knobbly. accepts no liability for lost/missing parcels once sent.
For international orders, please contact us prior to ordering if you’d like your parcel to be trackable. Extra charges apply. knobbly. will NOT be responsible for any orders where tracking has not been added.
If an incorrect address is provided at time of order and a parcel is returned to knobbly. you will be required to pay for this package to be re-sent. Please ensure that you provide correct postal information at time of order. All orders that are returned to knobbly. due to non-collection from a local postal service, or due to the non-payment of their local import levies/duties/taxes, will be required to pay for the package to be re-sent, once the original package has been received back to knobbly.
INTERNATIONAL CUSTOMERS PLEASE NOTE - Shipping from Australia can take approximately 2-4 weeks from send date.
INTERNATIONAL DUTIES AND TAXES
knobbly. will not be responsible for the payment of any customs levies, duties or taxes that may be associated with international delivery in your local country. Customers will be solely responsible for any such fees, therefore we ask that you please make yourself aware of them before confirming your order.
Because all of our wall hooks are unique and are made specifically to order, we are unfortunately unable to accept any returns or exchanges in the event that you change your mind. We are always more than happy to assist you in making the correct choice for your home, in the hopes of avoiding any incorrect selections.
If your product arrives faulty or damaged, please contact us, via e-mail, within 5 days of receipt, including a description of the fault or damage alleged and corresponding photographs where necessary. We will assess the information and provide a replacement if necessary. We may require your initial item to be returned to us.
We will not provide refunds or replace products that have been damaged after the recommended weight for hanging has been exceeded. We reserve the right to make this determination, at our sole discretion.
Please pay careful attention to any product information, installation instructions or guidelines that may accompany your order, or be displayed alongside your chosen item on our website. knobbly. cannot be responsible for damage caused by misuse of our products, or by not using them in accordance with the recommended use and hanging weight allowance.
We ask that all customers make themselves aware of the measurements of their desired hook before purchase. Sizes will not vary from these dimensions, however product colours may vary slightly in real life. This can be attributed to differences in computer or phone screen colour calibration. Small variations in colour will not provide sufficient reason to return or exchange your hook.
knobbly. may occasionally run promotional offers for our customers. These may be advertised through our social media or e-mail promotions. Such special offers may include, but are not necessarily limited to: special prices, discount codes or other promotions. Each promotion will run for a limited time only and may have conditions or guidelines, which must be fully complied with, without exception, in order to validly redeem the promotion.
Special or sale prices may only be applicable for certain periods of time.
Discount codes must be entered at checkout, before proceeding to the payment page. No discounts will be applied retroactively.
Prizes won in promotional giveaways are not transferable or redeemable for cash.
knobbly. reserves the right, at all times, to modify, suspend or cancel any promotion at any time, without consequence. There will be no rain checks on any promotion.
If you wish to become a stockist of knobbly. products, please see our wholesale Terms and Conditions for more information, or contact us directly via e-mail and we will be more than happy to assist you.
Our website, and all information contained within it, is the property of knobbly. and is protected from unauthorized publication and dissemination by the laws of intellectual property.
Any and all original knobbly. related designs, products, images, photographs, illustrations, logos, text, HTML code or any other intellectual property content made available on our website or throughout our wider brand, is the property of knobbly. and remains our copyright material at all times.
We grant users and customers a license to access and enjoy this information via our website and products.
knobbly. may allow the printing, gathering, storing, copying or sharing of website information for individual or personal purposes, however our express consent must be granted.
We reserve the right to refuse access, or take further legal action against persons who violate our rights as intellectual property holders.
LINKS TO THIRD PARTY WEBSITES
Throughout our website and associated social media we may provide links to third party websites. These links are provided for your enjoyment or information. The material and content made available throughout these links is not intended as a representation of knobbly. or our employees or opinions. Following these links is always at your discretion.
knobbly. is not responsible for policing the services, policies or practices of these third parties. We will not be held liable for any loss, damage or any other consequences that may arise out of the use of third party websites or services.
LIABILITY AND INDEMNITY
To the maximum extent permitted by law, knobbly. cannot be held liable or responsible for any loss or damage that any person may suffer as a direct or indirect result of accessing our website or utilizing our service.
All content, information and imagery provided through the knobbly. website or brand, or through customer service correspondence with our staff, is intended strictly for general purposes. knobbly. does not make any guarantee (express or implied) as to the accuracy, currency, reliability or completeness of any materials provided.
WHOLE OF TERMS AND CONDITIONS
Unless specifically and expressly stated, no other term, condition, assurance, representation, warranty or inference is intended to apply. The only exception to this, are provisions that are automatically applicable through the application of some relevant piece of legislation, consumer or otherwise.
The severance of one section of this document will not have any effect on the rest of the Terms and Conditions. All remaining provisions will remain in force, in the event that one section is edited or removed.
CHANGES TO TERMS AND CONDITIONS
We reserve the right to make changes to our Terms and Conditions at any stage, without notice or consequence. Your continued use of our website and service indicates your knowledge and acceptance of any changes we may make in the future.
These Terms and Conditions are current as of February 2018.